Delete your account

Select the email button above or email [email protected] with the subject "Opal VPN account deletion request". Include the email address used for your Opal VPN account. Do not send your password, authentication codes, VPN configuration, or payment card information. We may ask for limited additional information only when necessary to verify that the request concerns your account.

After verification, we deactivate the account, revoke active sessions and subscriptions managed by Opal VPN, and delete or anonymize associated profile identifiers, credentials, device information, push tokens, and recent connection metadata that is no longer required. We will confirm completion through the contact channel used for the request.

We may retain limited transaction, fraud-prevention, security, dispute, audit, or legal-compliance records only when required or reasonably necessary. Retained records are restricted to those purposes and kept only for the applicable retention period. Data handled by a third-party provider is also subject to that provider's deletion process and legal obligations.

Deleting your Opal VPN account does not automatically cancel a subscription billed by an external store or payment provider. Cancel any externally billed subscription through that provider before requesting deletion to prevent future renewal. Account deletion does not remove records that a payment provider must retain under its own legal obligations.

For questions about account deletion or privacy, contact [email protected]. We do not charge a fee for submitting an account deletion request.